2006 Training Day
Presentations by Category

Quantity Category
CRM  (Customer Relationship Management)
FIN  (Financials)
GEN  (General)
HR  (Human Relations)
MFG  (Manufacturing)
OM  (Order Management)
RPT  (Reporting Solutions)
SOX  (Sarbannes-Oxley)
6 SUP (Oracle Support)
TECH  (Technology Components)


Downloadable Presentation Abstracts and Schedule
(the above file has two worksheets, one for the schedule and one for abstracts)

Presentation Titles and Abstracts

Track Presentation
1.2 CRM Transforming Customer Support from a Cost Center to a Profit Center with Oracle Service Contracts
Kevin DeMartelaere, Oracle Corporation
Oracle Service Contracts provides a comprehensive management capabilities for warranties, extended warranties, usage tracking, subscriptions and complex service agreements.  Proactive contract management via automated entitlement verification, flexible and accurate pricing and billing, renewal rules and notifications.  A timely service response helps to increase customer satisfaction, stop revenue leakage, lower support costs and retain the current customer base to drive new business.  Oracle Service Contracts is part of the Oracle E- Business Suite and is leveraged by many Oracle Applications such as the Call Center, Tier 2 Support,  Field Service, Repair Operations and web self service support.
2.4 CRM A Lifecycle Approach to Customer Data Integration, Quality and Governance
Mark  West, Southern Pacific Goup  (supporting files)

Southern Pacific Group showcases our approach for leveraging the power of Oracle eBusiness Suites to eliminate data quality issues.  This presentation is based on real client case studies to share examples of the unique roadmaps undertaken by our customers to achieve a sustainable and maintainable data quality processes.  These case studies will illustrate how data quality processes increase efficiencies and are incorporated seamlessly into all facets of our clients business practices.
3.4 CRM Making the 16-digits flow at Riverdeep
Donald Fernandes, Riverdeep

This presentation describes the Oracle iPayment implementation project at Riverdeep, Inc. LLC, using PaymenTech as the payment processing vendor. iPayment is an Oracle product, integrated within its eBusiness suite of products. This presentation also includes the post-rollout issues, as well as certain special scenarios handled during the implementation. It is hoped that this presentation would be useful to the Oracle user community, who plan to implement iPayment in the near future. 
3.10 CRM The Return of Oracle Sales Contracts…
Monica Loomis, Oracle Corporation
Oracle Sales Contracts is a comprehensive solution that enables companies to standardize their corporate contract policies, improve internal controls, and comply with all contractual obligations and regulatory requirements. The manual processes of assembling contractual Terms & Conditions during the sales cycle is dramatically reduced. Oracle Sales Contracts is part of the Oracle 11i E-Business Suite.
1.3 FIN Secrets of the Account Generator
Karen Brownfield, Solution Beacon

Account Generators are workflows with very special rules.  But did you know there is a way to send a notification when one fails?  And that there are a host of “hidden” attributes that you can use in custom code?  Attend this presentation and learn the basics of account generators as well as some of the hidden treasures.
2.3 FIN Customer Credit Scoring using Credit Management and integration with OLM and OM
Venkatash Kovela, Rapidigm, Inc.

Enterprises can determine the customer credit score to evaluate customer strengths and creditworthiness. Using such scoring strategies, credit managers can perform credit reviews for implementation of credit decisions with or without user intervention. Scoring strategies may include numerous seeded data points and/or additional custom data points.
3.2 FIN Revenue Recognition & R12 Receivables Enhancements
Nancy Beardsley, Oracle Corporation

Learn about configuring Oracle Receivables, Order Management and Advance Pricing to handle unique revenue recognition requirements.  Session will also include a sneak peek at R12 enhancements.
3.3 FIN Automate and Streamline the Financial Period Close Process
Chris Martin, LogicalApps

A typical financial close process involves varied Oracle modules and interdependent tasks.  Challenges associated with close processes often leading to errors include: compressed timing of events, personnel availability, coordination of efforts across functional areas, and human error.  Automating the Financial Period Close addresses these challenges, ensuring periods are opened and closed systematically and consistently in accordance with your internal controls policies and industry-standard best-practices. 
4.2 FIN Project Collaboration:  Managing Your Extended Team
Lisa Quera, Oracle Corporation

Project Collaboration streamlines team collaboration and execution of project work by providing a single source of accurate and timely information for team members.  Globally dispersed team members can raise and resolve issues and changes, share documents, and communicate their progress.  Easily accessible to all team members, both internal and external, through an intuitive, personalized web-based interface, Project Collaboration eliminates delays in the transfer of project information, empowers the project team to complete work on time with less effort, and operate more efficiently in delivering successful projects and ultimately improved profitability.
4.3 FIN Extending Oracle Apps to Streamline Fixed Assets Processing
Brett Ford, VMware, Inc

This paper will review a few simple extensions which can be utilized to overcome gaps in the current Oracle footprint for fixed assets processing.  Learn how VMware was able to use these extensions to streamline assets procurement, receiving, deployment, and mass additions processing.
5.2 FIN Match, Manage & Motivate: Incentive Compensation
Inderjit Bains, Oracle Corporation

Incentive compensation is a very powerful tool to align the selling behavior of  your sales team with your company revenue goals.  Learn how Oracle Incentive Compensation will help you Match, Manage and Motivate. This session will include a focus on Territory Manager.
5.3 FIN Oracle Projects Apps Reborn: What's in R11.5.10 M
Neeraj Garg, Project Partners LLC

The latest release of the Oracle Projects applications is the largest release ever. The product suite has gone from 3,000 code files to 7,000; from 400 html screens to 1,100. This presentation, delivered by Neeraj Garg, who was Oracle's chief architect for the release, will tell you about the new functionality delivered in this release and how it can empower your firm. 
6.3 FIN Eliminating Bottlenecks in the Financial Period Close Process
Alex Givens, AppWorx Corporation
One of the most complex and critical business processes most organizations perform is the Financial Period Close process. It is often inefficient due to bottlenecks that impede processing. The close process can be impacted by SOX requirements, changing business conditions, competition, and resource limitations. But you still have to close in the same amount of time. This presentation discusses how AppWorx technology and expertise can eliminate bottlenecks and drive more efficient processing.
6.9 FIN Projects Panel
Panel Moderator: Cindy Enderlein, Lucas Arts
The Panel Members are:
Paul Kirch – Independent Consultant   (supporting file)
Neeraj Garg – Project Partners
Nancy Beardsley – Oracle Corporation
This will be a panel session.  Each Panel Member will spend a few minutes describing themselves and some recent Oracle Projects experiences.  Then the panel will be open to questions from the audience. 
1.4 GEN Release Managing an Oracle Upgrade
Dilip Deshpande, Xilinx Inc

The presentation will take the audience through the various stages of an Oracle Upgrade from a release management perspective. From planning the total duration of the upgrade from start to finish, the number of test cycles that are needed, estimating the cutover duration, load testing to the actual cutover itself.
1.5 GEN Implementing Oracle's New Internal Order and Inter-Company Functionality - Part 1
Hans Kolbe, Celantra Systems

The following individuals from Oracle Development will be participating in this session:
- Michel Bazinet, Principal Product Strategy Manager 
- Rixin Zhu Manager, Cost Management Systems Development 
- Shixin (Jason) Zhang, Senior Applications Engineer 

Oracle has introduced significant new functionality in the intercompany area with releases 11.5.9 and 11.5.10. The internal requisition, internal sales order process can now be connected to automatic intercompany invoicing at the supplying and receiving entity. This improvement was long awaited by many international Oracle user companies. We will go through this new functionality in a step by step approach. We will cover the setup of Profile Options at site and responsibility level, the impact on existing internal order shipments or other inter-company transactions, the critical details in the inter-company relations and shipping-network setups up to the price lists and their maintenance. The presentation is based on an actual cross-country implementation of this new functionality in several European countries. We will include
a descriptions of common errors and misunderstandings as well as a discussion of further improvement requests and the
future functions being considered by Oracle. Celantra Systems, Inc. specializes in advising international ERP
implementations on legal compliance, intercompany, and multi-org strategies.  The presenter has managed and
guided multiple global and pan-European projects with US and European companies from Oracle 10.7 to 11.5.9.
1.7 GEN Bridging the Gap: Strategy to Execution
Jayanta Samanta, NaviSite, Inc.
Today, businesses of all sizes and shapes are considering, evaluating, and implementing Business Performance Management (BPM) solutions that enable corporate executives to focus on creating value for customers and maintaining a competitive advantage.  The key challenge is bridging the gap between their corporate business strategy and day-to-day execution. These BPM solutions enable the organization to effectively utilize current assets to collect, analyze, and distribute corporate information that supports actionable and informed business decisions, such as reducing operating costs or making investments to improve customer satisfaction.
2.2 GEN Project Resource Management
Gloria Hejna, Oracle Corporation

Oracle Project Resource Management empowers project managers to make better use of their single most critical asset: their people.  Learn how to assign people to projects, track utilization and competencies.
2.5 GEN Implementing Oracle's New Internal Order and Inter-Company Functionality - Part 2
Hans Kolbe, Celantra Systems

(2 session presentation)
2.6 GEN XML Publisher
Sue Watkins, Oracle Corporation  (supporting files)

Oracle XML Publisher reduces the high costs associated with the development, customization and maintenance of business documents; while increasing the efficiency of reports management.  Utilizing a set of familiar desktop tools users can create and maintain their own report formats based on data extracts from diverse sources.
3.5 GEN Bringing web search to Oracle Applications
Justin Makeig, troove inc.

Quicker and easier access to Oracle Applications data leads to increased productivity.  Learn how troove, a high-performance search appliance, allows you to find Oracle Applications data using a web like search interface. Installed in minutes, troove makes readily available information not easily accessible using standard Oracle tools. troove leverages existing security infrastructure and runs unobtrusively in read-only mode.  Better access to relevant data equals more productivity.
4.4 GEN Beyond Visibility - Supply Chain Execution Outside your Four Walls
George Bravo, ClearOrbit

If you want to automate purchasing and materials replenishment with your suppliers, contract manufacturers and 3PL providers, this session is for you. This presentation will show you ways to eliminate a number of major corporate headaches, such as disputes over supplier invoices, missed commit dates from contract manufacturers, lack of visibility to inbound shipments, and errors in order fulfillment and drop shipping. You will learn how to reduce lead times by 60%, supplier claims by 90% and administrative costs by 30%.This session will feature a case study of World Wide Technology, Inc., a leading value added reseller in the information technology industry, who has successfully automated collaboration with more than 350 suppliers world wide.
4.5 GEN International and Global Implementations Lessons, Challenges and Opportunities Panel
Panel Participants:
- Kranti Atluri, Senior Manager, Silicon Storage Technology, Inc
- Paul Kirch, Independent Consultant
- Han Kolbe, Chairperson of the Multi-National SIG Group, Celantra Systems, Inc.

The OAUG Multi-National Special Interest Group is sponsoring this panel presentation and discussion.  Oracle clients with multi-national operations will have the opportunity to hear first hand from users and implementers of Oracle applications what drivers motivated the implementations, what key issues were faced and resolved, and what lessons were learnt.   Topics will range from business process streamlining, chart of accounts and consolidation issues through automation of intercompany or cash functions to program management, staffing and continued global support challenges. After initial presentations from panel members the session is open to audience participation. This Multi-National SIG Group event provides a forum where attendees are able to raise their requirements and questions, network with other companies in
a similar situation and exchange valuable information.
4.10 GEN Oracles New User Productivity Kit
Colleen McKenna, Oracle Corporation
Oracle has a new offering, User Productivity Kit (UPK), which came along with the Peoplesoft acquisition. UPK is now fully certified to work on all Oracle Applications 11.0.3 and higher. UPK helps increases productivity for all members of the project team for any new implementation, upgrade, or as a general training and learning tool.
Deliverables from the UPK tool include:
- Test Plans
- Simulated On-line help
- Focused self invoking product training
- and much much more (over 10 + deliverables).
5.4 GEN The Value of OAUG: Maximizing Your Oracle Investment
James Hobbs, OAUG

An overview of the value of the OAUG and how companies are maximizing their investment in Oracle, and influencing product direction, de-support policies, pricing, quality and product Fusion by active participation in the user group community.  Additionally, member benefits, strategic collaborations and initiatives that are being implemented with Oracle and the user group community to enhance the value of membership will also be highlithed.
5.5 GEN TCA, Often Misunderstood and Under Utilized
Paul Cyphers, Solution Beacon

Trading Community Architecture (TCA) was introduced with 11i but has been the most misunderstood and under utilized feature in the eBusiness suite.  Although TCA is part of the overall base schema, many organizations have only used it as they did with the previous Customer Master model.  This is an integral part of the CRM applications and the use of TCA is far reaching and almost never used to its fullest.  Come find out more about TCA and its multiple uses along with some the pitfalls, complications and benefits of using this schema to maximize the various components of this unique but powerful component of the Oracle Applications.
5.9 GEN How Cisco Reduced Cutover Time and Risk during Oracle 11i Upgrades
Uma  Desiraju, Cisco Systems   (supporting files)

Cisco developed many best practices for minimizing business impacts in executing the upgrade of ERP systems from Oracle 10.7 to 11i.   The first trial run of 11i upgrade took over 250 hours to run on Cisco's 800GB database.  Ultimately,  with well practiced and managed runs, Cisco completed the core upgrade in 36 hours and thereby reduced  overall systems cut-over time significantly.  In this presentation, we give key highlights and tips that companies can leverage to minimize risk and cut-over time during their own 11i upgrade projects.
6.2 GEN Channel Management (Trade Management): How to Handle Channel Business Successfully
Tisha Bocian, Oracle Corporation

Trade and channel spending across the consumer goods, high-tech, and manufacturing industries has grown steadily over the past two decades and can consume up to 20% of marketing budgets. Did you know that Oracle Trade Management provides the information-driven tools that align your account strategies for growth, refine promotional programs for profitability and settle resulting claims cost effectively? Hear how Oracle Trade Management can help you achieve those results using out of the box integration with Oracle Financials and Oracle Order Management for a complete solution for today’s, and tomorrows channel management challenges.
6.4 GEN Can Your Support Contract Help Reduce Costs on Your Projects?
GK Murthy, Sierra Atlantic, Inc.

Productivity Gains from Support Contract Can Benefit Your Projects very IT department budgets their spending in areas of support, development, upgrades and implementations. The true ROI for a business user is not how you select vendor for each of these categories of services but how well one can leverage the skills and bring in a "cumulative ROI" to the organization. Learn a model of supporting enterprise customers for all your IT needs and drive higher ROI. The model not only helps you to understand a SLA driven support contract with vendors but also helps you to apply the productivity gains to project initiatives.
6.5 GEN Hosted Applications - Software as a Service
Gordon Jones, Solutions Partners, Inc.

- What are the pros and cons of such an approach to IT and business management.
- Should one consider a hybrid approach?
-  What are the key points to cover in a contract with an ASP?
1.6 HR Automating recruitment with Oracle iRecruitment
Glenn Lacey, Oracle Corporation

Supports the “end-to-end and loop around” recruitment cycle - Not only does Oracle iRecruitment automate the entire recruitment process, but it enables recruiters and managers to “loop around” and assess employee performance against their recruitment practices.  Is both a front-end and back-end recruitment management application - Oracle supports the front-end, the interface for the candidate, recruiter and manager; the back-end, managing the recruitment data; and the integration between the two.  Is integrated with Oracle E-Business Suite and third party applications – Oracle iRecruitment is integrated to streamline the entire recruitment process and to improve analysis on recruitment practices.  Focuses on the manager-candidate hiring relationship - iRecruitment allows you to redirect parts of the recruiting function to managers and enable your recruiters to focus on selling the company brand name.
2.7 HR Setup and Use Contingent Workers in Projects, Internet Expenses and OTL
Mohan Dutt, Hyperion Solutions Corporation
Contingent Worker (CWK) functionality  helps to enable contractors working for the consulting group in charging time and expenses to projects. The presentation highlights the setups and the process flows for CWK functionality in HR, Projects, Internet Expenses and Oracle Time and Labor (OTL). Integration of CWK functionality with new features in OTL and Service Procurement to record time and payment processing is also discussed. 
3.6 MFG Oracle's Product Lifecycle Management, (PLM)
John Conlin, Oracle Corporation

This presentation on the Oracle PLM solution set will address the following items. Compress Product Development cycle times - Faster time to Market. Improve, Centralize, and Control Product Data Management Information throughout the product lifecycle.   Automate and accelerate the collaboration with customers and suppliers. Formalize and Control the entire Change Management process.
4.6 MFG Oracle Advanced Planning Products
Greene Tom, Oracle Corporation

Oracle has developed a broad set of Advanced Planning products in Release 11i.  This presentation will: give an overview of the different products, describe which products our customers are implementing in different industries, and which products should be implemented first. This session will be particularly valuable for Oracle eBusiness Suite customers using the MRP module today. Finally, a brief demo of several of these products will give an idea of the capabilities and "look and feel" of these applications.
5.7 MFG Sales Forecasting and Demand Planning
Sanjay Agrawal, USJade Corp
Hi-Tech & Semiconductor companies typically have complex Supply Chain Planning processes involving different Sales Channels. Sales forecasting and Demand Planning is multi-dimensional involving various types of customers, products, sales reps and regions by time periods. It flows through multi-level approval hierarchy with complete data security across all levels.
Typical Challenges in Forecasting and Demand Planning: Sales forecasting and Demand Planning in most organizations is a manually intensive process being driven solely by excel spreadsheets, and the few who have systems, operate in an isolated environment with poor or no integration to Supply Chain applications.  The distinctive nature of Sales Forecasting & Demand Planning makes it highly dependant on a few resources for data aggregation which is quite vulnerable to manual errors and poor Supply Chain visibility.  The presentation highlights the key features, some innovative approaches taken during various implementations of Oracle Demand Planning and the benefits that customers accrue with
implementation of this module.
6.7 MFG A Journey from Unconstrained to Constrained: Implementing Manufacturing Scheduling and ASCP
Kevin Brown, Symmetricom

Moving from the world of MRP and a manually scheduled shop floor to Capacity Constrained ASCP and automated shop floor scheduling. Redefining, from the ground up, resources, departments and routings for a reasonably complex manufacturing process. This presentation will provide overview of the project, process and lessons learned by Symmetricom as we implemented Manufacturing Scheduling and Advanced Supply Chain Planning. 
3.7 OM How to Manage Consignment Pull Customer Orders
Patricia Cameron, Quovera

Oracle has a seeded workflow called Bill Only, Inventory Interface.  The purpose of this workflow is to process an order by decrementing Inventory and movement into Invoice Interface table for Autoinvoicing.  You do not need to process an order through Pick/Ship Confirm. This presentation will describe:  The best business scenario use for this workflow; The set ups required for processing through the workflow; How the workflow interfaces to Inventory and Invoice Interfaces; Issues around the flow that will cause the workflow to error; Enhancement to the workflow relating to Inventory availability.  The audience will learn how to use the Bill Only, Inventory Interface Workflow for managing consignment inventory and billings to customers who pull product from the inventory and re-planning of inventory.  The presenter will describe business use from the perspective of manual and EDI order fulfillment.  The audience will learn Inventory Organization, Sub-Inventory and Customer required set ups.  A demonstration will be given to describe each step of the workflow on Inventory decrements and Invoice process.  The audience will learn about issues dealing with this type of
workflow and how it will impact business.  Some issues include invalid Shipping Methods, what to do if there is not
enough inventory on hand to satisfy the pull, tracking of inventory transaction.  Presenter will share with audience
enhancement to the workflow for monitoring Inventory availability and how it improves the flow for better customer
satisfaction.  By the end of the presentation, the audience will have full knowledge of how the seeded Bill Only, Inventory
Interface Workflow processes.  They will become knowledgeable of known issues that will allow them to make business
decisions on how to best use this workflow to support consignment inventory programs.  
4.7 OM Hi-Tech Supply Chain: Leveraging Your ERP to Manage Complexities of Global Trade
Helen  Milani, Xilinx  (supporting files)

Exporters continuously strive to maintain complete trade compliance with the ever-changing export regulations to ensure that their goods/products are shipped legally and efficiently.  Learn how Xilinx, like many hi-tech companies, has integrated its Oracle ERP with Global Trade Management technology to automate, simplify and manage the entire exporting process.  By ensuring trade compliance while exporting, Xilinx is able to move goods across borders without delays, fines or loss of export privileges.
5.6 OM Preventing Unauthorized Changes to Corporate Pricing
Elizabeth Sousa, Oracle Corporation

Enforcing pricing compliance includes protecting your price list from unauthorized changes. Oracle Advanced Pricing now offers extensive security rules that let you define who can view and modify prices. Administrators can set rules by role, operating unit, or user. Security rules will also enforce correct pricing when customer quotes, orders and shopping carts are placed. Oracle Advanced Pricing is part of the Oracle11i.E-Business Suite.
4.8 RPT Setting Up a Successful Reporting Solution with Oracle Discoverer & Other Tools
Rob Griebel, Noetix Corporation

Learn the key elements in setting up a successful reporting solution with Oracle Discoverer.  Attend this session and discover options that enable your organization to securely access data from multiple sources in realtime across your enterprise, presenting data from disparate data sources as if that data resided in a single database. Plus find out how to leverage dashboards and Microsoft Excel so business users and executives can easily and securely modify and share reports via the web.
6.6 RPT Learn about Oracle's reporting tools and reporting applications
Colleen Mckenna, Oracle Corporation

Discoverer Drake allows end users to build their own adhoc reports.   Oracle applications provides meta data layers which transforms the application definition into a language which end users understand.  Daily Business Intelligence is Oracle's predelivered reporting application.  It contains over 47+ predelivered overview pages, 550+ predelivered reports, and 250+ predelivered metrics.
1.8 SOX Mining FND data for access reporting  (supporting files)
Malcolm Speedie, Openwave Systems, Inc.

In this Seminar you will be presented with several views and materialized views created to allow detailed reporting of user access, and what functions can be done in each responsibility.  This allows you to do fine grain reporting on system access. Also included will be two audit alerts that can inform staff of accounts that need to be end dated or created.
2.8 SOX Integrated SOX Compliance for Oracle Applications, Databases, and Operating Systems
Pavan Batchu, Phulaxis Inc.

Discover the industry's first integrated (technology and business) compliance solution that prevents and monitors controls in your enterprise wide Oracle Applications, Home Grown Apps, Database, and Operating Systems eployments. Learn how this non-intrusive plug n play solution can help automate monitoring and prevention of business controls like Segregation of Duties, Setups, and Transactions. See how you can centrally monitor technology controls (authentication, access controls, and configurations) throughout the enterprise. Find out how you can quickly and easily track data changes (who, when, what and where) in all deployments.
3.8 SOX Sarbanes-Oxley Compliance: A Practical Look at Application Auditor
Sunita Sarathy, Absolute Technologies, Inc

Application Auditor by Absolute Technologies is a standard, packaged solution that addresses auditing needs of companies due to Sarbanes-Oxley legislation. App Auditor is non-invasive, easy-to-use and comprehensive, and tracks and reports changes to key data elements in the database.  This presentation proposes to take a look at App Auditor in practice, focusing on the various auditing challenges faced by Absolute Tech customers, and how App Auditor has helped them overcome these challenges. 
5.8 SOX SOX Panel - Part 1
Mohan Iyer, FSCP Solutions
PCAOB - An Audit of Internal Control Over Financial Reporting Performed in Conjunction with an Audit of Financial Statements

Panel Participants:
- Kavita Khatwani, WWIT, Sr Compliance Manager, Xilinx Inc.
- Krista Ladd, Oracle Apps Manager, Silicon Image, Inc.
- Scott Tang, Oracle Project Manager,  Echelon
- Prasad Gullapalli, Sr. Business Analyst, FormFactor
Sarbanes-Oxley has become a well documented combination of names and is also part of the discussion topics of everyone nowadays. This has become – in the past two years -  a much needed compliance initiative for a corporation that is listed in the stock markets. All companies – small and large – have to comply with sections of the Sarbanes Oxley Act – Section 302 and Section 404 inmost cases. Companies are spending enormous amounts of time and money to make this compliance happen as part of their year-end close processes.
The panel will discuss the challenges and trails an IT department needs to go through to be compliant with the Sarbanes-Oxley world. IT has now become an integral part of the Finance world because it supports the various systems and infrastructure that the finance communities systems are based on. They now also have to comply with messaging, change control, auditing levels that were never seen before.
We will try to enlist the help of panel members from the IT community to come discuss their travails and challenges and help us understand the pitfalls and the joys of complying with SoX initiatives.
6.8 SOX SOX Panel - Part 2
Mohan Iyer, FSCP Solutions
(2 session presentation)
1.1 SUP Overview of Support,  MetaLink tools & resources  (repeat session later)
Jack Malloch, Oracle Support

Getting the most from the MetaLink Knowledge Browser, advanced search functions, My Headlines, and other MetaLink tips.  Avoiding problems, with Support Diagnostics, easy and powerful Database and Applications tools to proactively catch and correct potential problems early, such as setup, performance, closing, and other activity issues.
Resolving issues faster with Oracle Collaborative Support.  The power of My Configs & Projects, to catalogue details of your computing environments and projects, perform proactive Healthchecks, and link critical info to your Service Requests.  Upgrade to 11.5.10 with the Maintenance Wizard – it’s easy, automated, and repeatable.
Leverage Best Practices and Escalation procedures to maximize your Support investment. 
2.1 SUP Knowledge Browser, the key to MetaLink content
Jack Malloch, Oracle Support

Using the Knowledge Browser in MetaLink to find the most relevant information in the fastest possible time.
Continuously updated with hot topics and the latest learning for problem avoidance.  Your resource for proactive support tools, online documentation, and technical references.  Save time with advanced search and filter capabilities within product areas. 
3.1 SUP My Configs & Projects, powerful new MetaLink functionality
Jack Malloch, Oracle Support

My Configs and Projects enables an exchange of information between the customer environment(s) and Oracle Product Support as well as milestones and project information involving Oracle products.
Specific configuration data for Database, eBusiness Suite, Application Server, Host, Operating system, and the Network layer is automatically updated and linked to your Service Requests - less data entry for you, quicker resolution by Support.  With this updated configuration information, you can also run proactive Healthchecks to diagnose, prevent problems, and optimize your system based on Oracle best practices.  
4.1 SUP Overview of Support,  MetaLink tools & resources  (repeated session)
Jack Malloch, Oracle Support

Getting the most from the MetaLink Knowledge Browser, advanced search functions, My Headlines, and other MetaLink tips.  Avoiding problems, with Support Diagnostics, easy and powerful Database and Applications tools to proactively catch and correct potential problems early, such as setup, performance, closing, and other activity issues.
Resolving issues faster with Oracle Collaborative Support.  The power of My Configs & Projects, to catalogue details of your computing environments and projects, perform proactive Healthchecks, and link critical info to your Service Requests.  Upgrade to 11.5.10 with the Maintenance Wizard – it’s easy, automated, and repeatable.
Leverage Best Practices and Escalation procedures to maximize your Support investment. 
5.1 SUP Support Diagnostics, use them proactively
Jack Malloch, Oracle Support

Use the Remote Diagnostic Agent (RDA) to proactively check and monitor your environments.  This powerful tool can be used regularly to troubleshoot database issues on installation, configuration, performance, upgrade, migration, linking, specific ORA errors, and other corrective issues.  Take advantage of the MetaLink menu of over 300 other proactive database scripts.  Use Oracle Support Diagnostics for Applications to evaluate set ups, ensure application data is correct, and catch potential problems.  These java based tools alert end users to functional issues, with recommended corrective actions, such as before closing periods, or other regular activities take place. 
6.1 SUP Maintenance Wizard for upgrades, and patch analysis tools
Jack Malloch, Oracle Support

Make upgrading to 11.5.10 easy and repeatable with the Maintenance Wizard.  Automate steps, assign roles, identify and apply critical required patches, identify prerequisite tasks, avoid accidental omissions and any "out of order" possibilities, and keep records throughout.  The Maintenance Wizard (formerly known as the Upgrade Assistant) is an extremely powerful tool to guide you in a methodical and repeatable way through the upgrade process from earlier versions to11.5.10, and including the applications database.  Stay in the know with quarterly Oracle security patch updates, providing cumulative and comprehensive critical updates for all product offerings.  Use the Search and Quick Link options in MetaLink to access the latest available product patches, patch sets, and mini-packs. 
1.9 TECH XML Publisher – A real world experience
Senthil Thangavelu, Ask Jeeves, Inc

For many customers using Oracle Applications printing quality customer ready documents is a challenge. They rely more and more on third party products to print  formatted graphical documents like checks, invoices and purchase orders. An Oracle solution for this comes in the form of its latest product called XML Publisher.  XML publisher is a publishing solution delivered with Oracle E-business suite. It provides a flexible approach to report design and publishing. XML publisher also offers an integrated, cost effective method to generate bit mapped documents directly from E-Business Suite.  The objective of this presentation is to illustrate how two commonly used documents - AR Customer Statement and AP checks can be implemented using XML Publisher.  The presentation will start with the high level architecture of XML publisher followed by the process overview of building these documents. The second part will cover the process details in implementing these two documents.  We follow two different approach to build these.
1. AR Customer Statement - Creating a brand new report using Oracle Reports and formatting in XML publisher
2. Check Printing - Using standard oracle check output and formatting in XML publisher AR Customer statement
  2.Process Overview
3.Setups in XML publisher administrator
4.Setups in Oracle Applications
5.Building a non-formatted report in Oracle Reports
6.Creating the template using XML publisher template builder 
7.Testing before deployment
8.Deployment AP Check Printing
  2.Setups in XML Publisher administrator
  3.Setups in Oracle Applications
  4.Creating the XML template using XML publisher template builder
  5.Printing bank information using MICR font
  6.Signature block printing 
  7.Building logic in XML publisher
  8.Configuration and Deployment XML Publisher offers an integrated process that allow customers to design their own
reports using familiar desktop tools that can be applied to data sources to generate output directly from E-Business suite. Taking this approach will reduce the complexity of the system and will help reduce the total cost of ownership for the E-Business Suite. 
2.9 TECH Tools for Analyzing Problems in Oracle Applications
Jeff Slavitz, Computer Creations Inc.
One of the most important jobs for a DBA is answering the call that begins with "I have a problem with Oracle Applications - can you help …"  As DBAs we need to be able to assist users and developers with the resolution of their problems in Oracle Applications.   In this presentation I will give a high-level overview of some of the Oracle provided tools available for analyzing and diagnosing database and application problems.  We will discuss Oracle Applications Manager, Oracle Diagnostics, Statspack, tracing and how to use Oracle Support effectively.
3.9 TECH Taking the plunge, migrating to LINUX
John Peters, JRPJR, Inc
LINUX has presented the OraApps communitiy with an interesting value proposition.  Oracle is pushing this Operating System big time.  Should you take the plunge and dive into a LINUX migration at your company?  This presentation will outline some of the benefits and challenges associated with migrating the OraApps to a LINUX platform.   I will review in detail some of the options you are faced with during the migration, and the path I have chosen in the past.  I will also share some common pitfalls and things to take into account during your migration.  This will be a technical presentation geared towards IS Management, DBA's and System Administrators.
Time permitting I will also cover my experiences with
4.9 TECH How Healthy is your Apps Data? Easy Health Checks for 11i
Lynne Paulus, Fair Isaac  (supporting files)
There are a variety of easy data checks that can be automated that help you keep track of the health of your Oracle Apps data. We have automated these data checks so that we receive a daily email summarizing the results. The checks show such conditions as invalid apps packages, locked database accounts, password protection of the Examine function, and sensitive responsibility assignments such as System Administrator. We also include many module specific checks for problems that have impacted us in the past. The approach is so simple that we can add another health check with 5 minutes of effort whenever we find a new data condition we want to trap. Specific SQL statements will be provided that do the health checks.
5.10 TECH Manage your E-Business Suite more effectively
Girish Jashnani, Oracle Corporation
Come and learn how you can control and manage your E-Business Suite system more effectively. Understand how you can deploy your E-Business Suite for high scalability, performance and availability. Learn how to quickly make configuration changes, monitor for optimal performance and manage service levels.